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Terms of Service

TERMS OF SERVICE

Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however no warranty is given. Illustrations and all other photographic describtions are for presentation purposes only. No responsibility is taken by Alia Jewellery for loss or damage once the package has been dispatched.

PAYMENT

All payments must be made at the time of our Confirmation. Payment for all Products must be by credit or debit card. We accept payment with Visa and MasterCard cards. If we are unable to accept or fulfill your Order for any reason, then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full. By using a credit or debit card, you confirm that you are the owner of this card, are over 18 years old or that you have been authorised to use it.

If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.

We do not hold any of your debit or credit card details anywhere on the Site.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

SECURITY

To ensure safe shopping, we are VeriSign certified. We also use standard Internet encryption technology to provide you with the maximum practicable level of security.

PRICING

All pricing listed on the Alia Jewellery website is in Australian Dollars and is GST inclusive.

SHIPPING INFORMATION

Domestic

Standard delivery timeframes are between 3-10 business days within Australia, in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative such as an alternative product exchange or refund, if the delay is unsuitable.

Free complimentary shipping is offered on all domestic - Australian orders are shipped through Australia Post.

International

The timeframe for international orders are between 2-3 weeks. All international orders are dispatched using Post Australia and are sent via airmail.

Free complimentary shipping is offered on all international orders. Alia Jewellery is not responsible for customs fees or any other additional costs incurred via international shipping.

In the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 5 business days to advise that there may be a delay, if the delay is unsuitable, we arrange an agreeable alternative such as an alternative product, exchange or refund.

 DELIVERY

All orders are dispatched using Post Office Australia, domestic and  international orders and are sent  to the delivery address submitted by the customer. A signature is required upon delivery. Please ensure you nominate a delivery address you will be present at during the estimated time of arrival, a signature is required. No PO Boxes accepted. No responsibility is taken by Alia Jewellery for loss or damage once the package has been sent.

RUSH ORDER

If you require a rush order and need to receive your order by a certain date, please email info hello@aliasydney.com before placing your order online.

CHANGES TO YOUR ORDER

If you require any changes to your order including address details, please contact us immediately to be ensured modifications can be applied. Please note, if delayed, we may not be able to do any requested changes.

ORDER INFORMATION

A confirmation email will be sent once your order has been fulfilled. This will contain a tracking number ,which can be used to track the journey of your purchase. To purchase items from us you must be over 18 years old.

IMPORT CHARGES  

Custom policies and import taxes vary from country to country, are out of our control, and we unfortunately cannot tell you what these charges will be. Please contact your local customs office to find out more about these charges. We do not have the responsibility for any customs duties, foreign taxes or other fees which may be imposed. Please note that we do not refund or replace items that are tracked as being delivered.

RETURNS POLICY

It is our absolute priority to ensure you are satisfied with your purchase. Should you wish, you are welcome to exchange your item for a different color or style  at your expense or refund for free within 5 days of receiving the item. Items must be in their original, unworn condition in the original packaging or unfortunately they will not be able to be exchanged or refunded. Please also include a printed version of the original receipt of purchase sent to your email.

Please note that only jewellery, that has been bought through aliasydney.com can be returned, exchanged or refunded. We are not able to accept items purchased from other retailers or special events. Custom made pieces are excluded.

Please contact Customer Service by email on hello@aliasydney.com within 5 days of receiving the item to make your exchange or FREE REFUND. Upon approval the item must be returned via registered mail, Alia Jewellery will be responsible for the shipping and handling costs. Please include with your item the original order receipt and what you wish to exchange your item for. You will be contacted by an Alia Jewellery staff member, should your exchange choice not be available. Customers will be responsible for the cost of shipping the new item from our dispatch. This amount will be debited from the credit card provided for your original purchase. Please allow 14 days for your exchange to be processed and delivered to you. No returns/exchange/refund on sale items. Any item that is damaged or any item that was sent to be returned more than 5 days after the  delivery was received, cannot be exchanged or refunded.

Returns address:

Alia Jewellery Pty Ltd

28/10 Lincoln Cres

2011 Woolloomooloo, NSW

Australia

 

PRIVACY POLICY

Alia Jewellery is committed to protect your privacy and the privacy of any personal information provided to us. Alia Jewellery complies with the Privacy Act 1988 (5th) and the National Privacy Principles.

What personal information do you collect?

To enable us to provide our services to you, we need to collect personal information from you – usually your name and email and postal address for delivery.

 How do you collect the personal information?

We collect the information in a variety of ways - in person, in writing, by telephone, through our website and by other electronic communication channels. We may collect personal information about you from others when you choose to subscribe to our newsletter.

 Why do you need to collect this information and what do you do with it?

We collect your personal information to be able to fulfill your online order and if you are a subscriber, send you copies of our electronic newsletter.

Each time we send you an issue of our newsletter we will give you the opportunity to decline to receive any further communications from us.

What if I do not want to provide personal information?

You are not obliged to provide us with your personal information but we will not be able to fulfill your order.

To whom do you disclose my personal information?

We do not disclose your personal information to others.

We do not release your personal information to direct marketers or other websites.

We do not usually disclose your information to any other person for any other purpose unless we are authorised or directed by law to do so or unless you authorise its release.

We may be required by law or by an order of a court or tribunal to disclose your personal information to others. The Privacy Act also allows us to disclose personal information about you for purposes relating to public safety and law enforcement.

Who will see or have access to my personal information?

Apart from situations permitted by the National Privacy Principles, your personal information will only be seen or used: by persons working in or for Alia Jewellery.

Is my personal information secure?

Our electronic information systems are password protected to prevent unauthorised access. Our staff are trained and required to protect the privacy of your personal information.

All service providers will be informed of the importance we place on protecting your privacy and their role in helping us to do this and we will ask them to undertake to maintain the confidentiality of your personal information. Any use of your personal information by them will be subject to the Privacy Act and the Principles.

How long does Alia Jewellery keep my personal information and what do you do with it when I unsubscribe?

We keep your information only for as long as you wish to continue receiving information from us.

Each time we use personal information for these purposes, we will give you the opportunity to decline to receive any further communications from us.

If you take this opportunity your personal information will be removed from all information stores maintained by us.

Our electronic records are maintained in password protected archives.

They are maintained so we can send you details of promotions or services, in which you may be interested. However, each time we send you something you have the opportunity to request that no further information will be sent to you. Your personal information will then be deleted from our records.

What if I want to check what personal information you hold about me?

Subject to any restrictions in the Privacy Act or Principles, we will tell you on request what personal information we hold about you.

There will not be any charge to you where the information you request can be provided electronically.

There may be some cost involved in providing written records if the request is complex or requires detailed searching of our records.

How can I correct my information?

Every communication you receive from us will include a link to enable you to update your preferences.

What if I want further information or have a complaint or concern about the privacy protection of my personal information by Alia Jewellery?

If you would like further information on our privacy policy or if you have any concerns over the privacy protection of the information you have given to us or that we have collected from others, please e-mail us at hello@aliasydney.com .